Refund Policy

At HortGrow Solutions, we are committed to providing high-quality precision agriculture services and products. If you are not fully satisfied with your purchase, this Refund Policy outlines the conditions under which we offer refunds and returns.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Services:
  If you are not satisfied with any of our precision agriculture services, you may be eligible for a refund within 30 days of the service being delivered, provided you meet the conditions outlined below.

• Products:
  For physical products (e.g., sensors, monitoring devices), you may request a refund within 30 days of receiving the product if it is defective or does not function as described.

2. Conditions for Refunds

Refund requests will be processed under the following conditions:

• Service Refunds:
  • You must provide a clear reason for dissatisfaction or non-performance of the service.
  • Refunds for services will not be provided if services were fully delivered and used, unless there is a failure in service quality.
• Product Refunds:
  • The product must be returned in its original packaging and condition.
  • You are required to provide proof of purchase (e.g., invoice or order number).
  • Any physical damage caused by misuse will void the refund eligibility.

3. Non-Refundable Items and Services

Certain items and services are non-refundable, including:

• Customized solutions or services tailored specifically to your farming needs.
• Subscription-based services that have already been used for a significant portion of the term.
• Products damaged due to improper use, installation, or handling.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Us:
   Send an email to [Insert Email Address] with the subject line “Refund Request” and provide your order number, details of the service or product, and the reason for your refund request.

2. Product Returns:
   If returning a product, you will receive instructions on how to return the item. Shipping costs for returns may be your responsibility unless the product is defective or was delivered in error.

3. Refund Approval:
   Once we receive and inspect the returned product (if applicable) or assess the service request, we will notify you of the approval or rejection of your refund. This process may take 7-10 business days.

5. Processing Refunds

If your refund request is approved:

• Service Refunds:
  Refunds for services will be issued to your original method of payment within 7-10 business days.

• Product Refunds:
  Refunds for products will be processed once the item is received and inspected. Refunds will be credited to your original payment method within 10 business days after approval.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please:

• Check your bank account or payment method again.
• Contact your credit card company or bank, as processing times may vary.
• If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Information].

7. Contact Us

For any questions related to our Refund Policy, please reach out to us at:

HortGrow Solutions
[Insert Address]
[Insert Email Address]
[Insert Phone Number]